Seldia has been continuously promoting alternative dispute resolution methods as a satisfactory redress mechanism via its membership and in house structures. Therefore, we are supportive of the European Commission initiative on ADR/ODR. But we have several recommendations:
1. Discrepancies between member states should be respected and different national systems should be maintained if they are effective.
2. The impartiality of a mediator should be ensured according to the domestic context.
3. A limit should be secured on the prerogatives of Member States.
4. Pan-European ADR schemes should be encouraged.
5. Exhaustive information requirements shall be avoided.
6. Legal representation should be excluded.
7. Online Dispute Resolution should be encouraged.
8. Any online redirection of complaints should be neutral.
Download here the full Seldia Position Paper.
