Companies who are members of Seldia are bound by the European Codes of Conduct for Direct Selling. The European codes are governed by the European Code Administrator. Seldia acts as the secretariat.
Companies must also comply with the National Direct Selling Codes in the countries in which they operate. These are adjudicated on by National Direct Selling Associations (DSAs) code administrators.
Consumers can log a complaint regarding a product purchased from or a service offered by:
Direct Sellers can log a complaint regarding:
Companies can log a complaint against another direct selling company for breach of the Code of Ethics.
Contact the Direct Selling Company
As a first step, contact the direct selling company in question to explain the problem and indicate how you would like your issue to be resolved. The contact information is available on your order form. Alternatively, you can use the contact information or complaints form on thcompany’s website.
Not satisfied? Contact your National Direct Selling Association
For complaints regarding a company that is either a member of Seldia or in membership of a DSA-member of Seldia, you can contact the European Code Administrator: